Fusion

Fusion service is available in selected areas of Mendocino and Fort Bragg within our current DSL footprint–while there are some exceptions at the edge of the system, nearly all customers with DSL with MCN or AT&T within in the Mendocino and Fort Bragg footprint can qualify for the service. You must qualify for DSL service to get the Fusion product.

Mendocino	Fort Bragg

You can signup online using our online signup form: https://signup.mcn.org/fusion/

Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.

The Fusion free international package gives you free calling to landlines and some cell numbers in 66 countries. Regular international rates apply to other international calls. See all the rates here: http://remotewp.mymcn.org/services/fusion/internationalrates/

MCN has set up a special Fusion Voice Phone Feature page with all the information you need. You can login here:
http://voicemail.mcn.org/

MCN staff is also happy to help you with this over the phone.

The transition process, in most cases, is very simple and requires no changes in your setup at home. It all happens within the phone system. Many customers will simply leave for the day and return to find their new improved service is up and working. If you’re getting new service and in some cases where the customer has existing services with other companies, MCN will handle the installation and transfer of the service.

Yes, you absolutely can keep the same phone number.

No, the Fusion package is a complete bundle and you cannot choose a different long distance provider with Fusion. Remember that all long distance calls are free to both business and residential customers who have Fusion.

No, universal lifeline service discounts are not available with this product.

No, Fusion voice and next-generation DSL services cannot be purchased separately.

Yes. You can turn the Fusion on and off as needed. However, we cannot retain your phone number if you disconnect the service.

There is no long term commitment contract that you need to sign to get the Fusion service and no early termination fee. You also need to sign off on a letter of authorization allowing Sonic Telcom to provide you with telephone service.

• Call forwarding   |  Call waiting | Caller ID with Name | Call Forwarding
•  911 (emergency) and 933 (911 test), 611(help) services included
• Caller ID Block | Three-way calling| Call Waiting with Caller ID
• International calling (International rates)–please note that International calling is OFF by default. If you want it enabled, please tell us when you sign up.
• Unmetered Local and  Nationwide Calling for residences and business customers! (Usage policy)
• Voice mail
• Anonymous call blocking–block calls from anyone who does not send Caller ID information

Yes. We can install new phone service at your house. Just complete the MCN signup form.

Two Fusion phone lines can be bonded together and you get two phone lines AND twice the speed. You can have incoming calls “hunt” from one number to another number.  It does require a special modem and you may need to complete some inside wiring work. We can go over all the details with you on this. Please note that if you want to bond lines it is much better to do this at the beginning rather than to try and add a second line later in the process.

No, MCN can transition your current AT&T phone and/or DSL service to Fusion service and you’ll get the Fusion data service as well as great phone service.

Because of how it is delivered, DSL speeds decrease with distance from the central office. That doesn’t change with Fusion. But Fusion is different from other DSL services in one way. We let you get as much speed as your phone line will support. Compare that with artificially capped DSL speeds from other providers. With their products, everyone within a certain area can only get one speed, even if they could really get a higher speed. Fusion customers in downtown Fort Bragg and Mendocino will see very high speeds but everyone will get as much as we can possibly deliver to them. Making sure your inside wiring is in good shape is a good first step to getting the best speed possible. Fusion also has no transfer limits (data caps) so if you transfer a lot of data you won’t hit a cap and pay extra or have your speeds slowed down.

Static IP addresses are available for Fusion circuits but there is an extra charge (see table below). There is a maximum of 8 IP addresses per circuit. Unfortunately, you cannot move static IP addresses from your current MCN DSL service to your new Fusion service. You have to get new address space and re-address your network.