MCN Billing

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Mendocino Community Network Billing Department

MCN encourages all of our customers to contact us any time you have a question regarding your bill. The billing staff can be reached during our normal business hours (9am – 6pm M-F) at (707) 937-1444 or (800)796-3896 or by e-mail at billing@mcn.org.

 

Online Billing Portal

The MCN online billing customer portal is a great way for customers to view payment and invoice information, make one-time payments, view current services and rates, and find other useful information related to your MCN account.

ONLINE BILLING: Customers can reach the MCN online billing customer portal at https://billing.mcn.org

To set up your online billing customer portal login or for assistance logging in please email billing@mcn.org or call (707) 937-1444 or (800) 796-3896.

 

Payments

MCN accepts payment by cash, check, credit card, and automatic bank transfer. We do not take payment via PayPal.

 

Fusion customers are required to pay automatically by credit card or automatic bank transfer per a contractual arrangement MCN has with our provider.

 

Checks can mailed to P.O. Box 2445, Mendocino, CA 95460. Please include your account ID number or email address on your check.

If you would like to pay by credit card please call the MCN office at (707) 937-1444 or (800) 796-3896.

You can also bring payments directly to our office at 10700 Ford Street in Mendocino. 

 

Please note USPS does not deliver postal mail to physical addresses within the Mendocino village. Please only send postal mail to: P.O. Box 2445 Mendocino, CA 95460.

 

 

MCN Bank Transfer Form

Another handy way to pay your MCN bill each month is automatic bank transfer– deducted out of your checking account automatically through the ACH process. We process ACH payments during the first week of the month (required for Fusion ACH payments) as well as on or around the 15th of the month.

 

Download and print the Bank Transfer Authorization Form and return it to MCN with a voided check. Instructions are located at the top of the Bank Transfer Authorization Form.

 

Customers who pay automatically by credit card or bank transfer will receive a receipt to their email on file.

 

MCN Deactivation Policy: MCN makes every attempt to contact delinquent customers prior to deactivation including e-mail notices and/or paper notice, as well as a courtesy phone call and/or SMS text message when possible. However, payment of balance due is ultimately the customer’s responsibility. MCN is willing to work with our customers and make payment arrangements up until actual deactivation of the account which occurs at noon on the last day of the month, or the last Thursday of the month if the last day of the month is a Friday, Saturday or Sunday. At that point, the customer must pay the full balance due to be reinstated.

 

MCN Billing Department sends statements and receipts by email to many of our customers. If you are need assistance receiving for viewing your MCN Billling emails please contact us by email at billing@mcn.org or give us a call at (707) 937-1444 or (800) 796-3896